FAQs

Frequently Asked Questions


When will my order ship?

Our products usually –key word usually – ship within 3-5 BUSINESS days (M-F & does not include weekends or holidays)! However, if we have some crazy promotion or a new launch, shipping could take a bit longer so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

My order shipped, when will it get to my house!?

All of our beloved packages are sent via the US Postal Service, so delivery times vary. For orders to residents within the USA, once shipped orders typically arrive in 3-5 business days. Orders outside the USA can take 10-21 business days.

Return Policy

We adore our ColourPopettes and your satisfaction is very important to us! We will gladly replace any item that may have got beat up during shipping if you contact us within 2 weeks of the delivery date. Unfortunately, due to the low cost nature of our products, we are unable to offer any refunds, returns or exchanges for any other reasons.

If you have a damaged item please contact customer service and we will get it resolved asap! 

Please note that items shipped using a mail forwarding service are not eligible for replacements of any kind Replacement items can only be replaced with the originally purchased item.

Why Isn’t My Promo Code Working?

We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes typically cannot be combined. There may also be a restriction that’s causing your code not to work, so double check the fine print (some codes only work for first-time customers or your code may have expired).

Hard or Soft?

If we are talking eggs, then soft. If we are talking water pressure then hard. If we’re talking men, they ought to be a bit of both.

My package was marked as delivered, but I didn’t receive it.

Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

 Are your products gluten free?

Though we do not recommend eating any of our products, yes, they are all technically gluten free.

It looks like you charged me twice for my order. Help!

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

Why do you spell ColourPop with a “u”?

Umm…because we embrace every opportunity to be classy. Colour without the “u,” so basic.

Do your shadows come in a palette?

Sadly, our extra special magical formula can only exist in a pot or they will dry up and not be so cool no mo.

Where can I purchase your products?

Our products are sold exclusively in cyber land on ColourPop.com . We do not sell wholesale, nor do we authorize the resale of our products.

 What countries do you ship to?

We currently ship to the USA, Canada, Australia, New Zealand, Puerto Rico, Guam, US Virgin Islands, and APO’s. But fear not! We are working on expanding to other countries. Sign up for our newsletter to be notified when we launch in your country. Please be aware that depending on your country’s regulations, International orders may be subject to additional duty fees.

How are shipping rates calculated?

Shipping within the United States is $4.99 flat rate. Orders over $30 being shipped within the US are eligible for free shipping. Shipping rates to Australia and New Zealand are determined by the weight of your final order. You can estimate your shipping cost using the shipping calculator in the shopping cart. The rates are pulled directly from the US Post office.

 

What did we eat for breakfast?

A Kale and Sunshine Smoothie #thatcalilifestyle

The Earth is destroyed. You have time to flee, where do you go?

The Forest Moon of Endor to live amongst the Ewoks aka the village of tiny Yorkie bears *swoon*

 I dropped my shadow and it broke! What oh, oh what do I do!?

We know, this is like the ultimate tragedy and we are sorry you have had to experience it! Luckily, though some of life tragedies are not fixable…this one totally is. All you have to do is place a tissue over your shadow pot and press down with a round flat item. Ta Da! Practically good as new.

What is the shelf life of your Super Shock Shadows?

If unopened these lil’ guys will last 3 years. Oh yes, 3 whole years. Once opened, they will last up to a year if you close them up tight after each use.

Are your products vegan?

You will be happy to know that all of our Lippie Liners and Lippie Stix are Vegan. Almost all of our Super Shock Shadows, Creme Gel Colours & Super Shock Cheeks are vegan. With the following exceptions:

Tea Party – Super Shock Shadow

Bae – Super Shock Shadow

Mittens – Super Shock Shadow

Lace – Super Shock Shadow

Bubbly – Super Shock Shadow

Kindness – Super Shock Shadow

Party Time – Super Shock Shadow

Mixed Tape – Super Shock Shadow

Central Perk – Super Shock Shadow

Straight Trippin – Super Shock Shadow

Stereo – Super Shock Shadow

Crimper – Super Shock Shadow (Forever Freshman)

Baby T – Super Shock Shadow (Forever Freshman)

Party Girl – Super Shock Shadow (Blitzed)

Fan Girl – Super Shock Shadow (Blitzed)

Porter – Super Shock Shadow

Birthday Suit – Super Shock Cheek

Fox – Super Shock Cheek

HighlyWaisted – Super Shock Cheek Pearlized

Hippo – Super Shock Cheek Pearlized

Most Necessary – Super Shock Cheek Pearlized

Thumper – Super Shock Cheek Pearlized

Sticky Sweet – Super Shock Cheek Pearlized

Tasty – Super Shock Cheek Pearlized

Teasecake – Super Shock Cheek Pearlized

Wisp – Super Shock Cheek Pearlized

Electric Slide – Super Shock Cheek Pearlized

Tulle – Ultra Matte Lip

Call me- Crème Gel Colour & Liner

Best O – Crème Gel Colour & Liner

No Shame – Crème Gel Colour & Liner

DTLA – Crème Gel Colour & Liner

Ho Ho –  Crème Gel Colour

Frill – Crème Gel Liner

Beverly- Super Shock Shadow (KaePop)

Do we ship to APO addresses?

Yes! But please follow these rules or it might not make it!

1.  Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1.

2.  The city field will need to be one of the abbreviations set forth by the Military

APO: Army Post Office

FPO: Fleet Post Office

DPO: Diplomatic Post Office

3.  The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:

AA: Armed Forces Central and South Americas (Armed Forces Americas)

AP: Armed Forces Pacific

AE: Armed Forces Europe (including-Canada, Middle East, and Africa)

4.  Set the country as the United States, as these address are considered part of the U.S.